ABL - Logo
Grafik Käfer

Bug report

Bug submissions
and Feedback

How do I create a bug report?
Where do I send a bug report?
What can I expect after a bug report?

Grafik Käfer mobil

Bug report

Bug submissions
and Feedback

How do I create a bug report?
Where do I send a bug report?
What can I expect after a bug report?

Would you like to report a bug?

Before you do this, we ask you to update your Wallbox to the latest software version. Here you can download the latest Software.

Send your report to: bugs (at) abl [punkt] de


Reporting a new Bug

  • Short but informative headline, including a description of the issue.
  • What? – What has happened with the application?
  • How? – What did you click/do to produce the bug?
  • List the steps you took to reproduce the bug? Be specific.
  • Use clarity. Succinct bullet points are helpful.
  • When did you first notice the bug?
  • Where? – Where exactly did you find the bug? Describe your environment. (Product, Software Version, Hardware)
  • Can the bug be reproduced over and over or only sporadically?
  • How frequently does the bug surface? If you can't reproduce the bug 100% of the time, indicate how often you can reproduce it (For instance, 3 of every 10 attempts).
  • What are the error messages that you are receiving?
  • Is there any other relevant error information to report?
  • Include proof of concept (video, image, log, etc.) with your report.
  • State how the bug has affected your expected results. Include any suggestions that you feel could potentially fix the bug.

 


What you can expect from us:

  • A timely response to your email.
  • This email can include questions to help the investigation of the problem.
  • Notification for new patches and fixes if wanted.

Attachments

Videos

  • Please submit videos using MP4.
  • Do not submit videos using the following formats: *.wmv; *.swf; *.avi.

Images and Screenshots

  • Please submit images and screenshots using *.jpeg or *.jpg format.

Logs and other Data

  • Please submit logs and data (in a .zip file) using *.txt; *.pdf; *.doc(x) format.
  • Use the .zip archive file format for lossless data compression.
Be aware, the size limit of your Email should not extend 25 MB