Cookies are used on this website to help ABL achieve an optimum design of the website and to provide better service. By using this site, you agree to their use. Read more about our privacy policy.DeclineOK
ABL - Logo

Bug report

Bug submissions
and Feedback

How do I create a bug report?
Where do I send a bug report?
What can I expect after a bug report?

Bug report

Bug submissions
and Feedback

How do I create a bug report?
Where do I send a bug report?
What can I expect after a bug report?

Would you like to report a bug?

Before you do this, we ask you to update your Wallbox to the latest software version. Here you can download the latest Releas Notes and the Software.

Send your report to: bugs (at) abl [punkt] de


Reporting a new Bug

  • Short but informative headline, including a description of the issue.
  • What? – What has happened with the application?
  • How? – What did you click/do to produce the bug?
  • List the steps you took to reproduce the bug? Be specific.
  • Use clarity. Succinct bullet points are helpful.
  • When did you first notice the bug?
  • Where? – Where exactly did you find the bug? Describe your environment. (Product, Software Version, Hardware)
  • Can the bug be reproduced over and over or only sporadically?
  • How frequently does the bug surface? If you can't reproduce the bug 100% of the time, indicate how often you can reproduce it (For instance, 3 of every 10 attempts).
  • What are the error messages that you are receiving?
  • Is there any other relevant error information to report?
  • Include proof of concept (video, image, log, etc.) with your report.
  • State how the bug has affected your expected results. Include any suggestions that you feel could potentially fix the bug.

 


What you can expect from us:

  • A timely response to your email.
  • This email can include questions to help the investigation of the problem.
  • Notification for new patches and fixes if wanted.

Attachments

Videos

  • Please submit videos using MP4.
  • Do not submit videos using the following formats: *.wmv; *.swf; *.avi.

Images and Screenshots

  • Please submit images and screenshots using *.jpeg or *.jpg format.

Logs and other Data

  • Please submit logs and data (in a .zip file) using *.txt; *.pdf; *.doc(x) format.
  • Use the .zip archive file format for lossless data compression.
Be aware, the size limit of your Email should not extend 25 MB