§ 8 Return Policy

In individual cases, ABL grants a right to return defect-free goods and deliveries on the basis of goodwill. The Customer may not infer a general entitlement from this, while ABL reserves the right to refuse
the goodwill right of return at its discretion.
The right of return is subject to the following conditions, which must be met cumulatively and in their
entirety:
• The return was notified by the Customer and approved by ABL. Unannounced returns will not be
accepted by ABL or returned to the Customer at his expense.
• The receipt of the goods (ABL's invoice date is the determining factor here) took place within a
period of 6 months before receiving the request for return.
• The goods are in their original packaging, are unused, and are part of the current product range.
• Returns are possible only in complete packaging units.
• Customer-specific branded products and custom-made products are excluded from returns.
Moreover, returns are subject to the following procedural prerequisites and can only occur if these have
been met:
• Returns are delivered free to ABL premises.
• The Customer receives an RMA number and a return slip by email, which must accompany the
goods.
• The RMA number allocated as part of the approval must be attached to and clearly visible on the goods.

If the Customer does not meet the return requirements and /or procedural requirements and if this only
turns out to be the case upon arrival and/or inspection of the goods at ABL, ABL is entitled to return the
goods to the Customer at the Customer's expense and to refuse the goodwill right of return.
ABL charges the Customer a basic processing fee of 30% of the net goods value, plus any discounts
and/or boni paid. If repackaging becomes necessary, or if freight, customs or other costs are incurred,
or in case of additional processing effort, or in the case of a state of return that does not correspond to
the state of the original shipment from ABL to the Customer, a higher processing fee will be charged in
individual cases. ABL will inform the Customer of such an increased processing fee. Returns are only
accepted on the basis of this processing fee.