For defect-free products and deliveries, the Seller has a return policy on a goodwill basis under the following conditions, which must be met cumulatively and in total:
The return is also subject to the following procedural requirements and can only take place if these are met:
ABL shall charge the customer a processing fee of 25% of the net value of the goods plus any discount and/or bonus payments applied. Any necessary repackaging, freight, customs or other costs incurred, increased processing costs or goods returned in a condition which does not correspond to the condition of the original shipment, shall be subject to a higher processing fee in each case. This increased processing fee will be communicated to the customer by ABL. Returns are subject to payment of this processing fee.